Providing consistent, efficient and cost effective management and delivery of IT services doesn’t have to be complicated when processes are aligned with the right solution. The results can be greater control and visibility, action driven reports and real time dashboards, more efficient use of resources and improved service delivery. For over 25 years, AOS has excelled in providing Best-In-Class solutions and we’re not stopping there! Allow us to demonstrate how we can partner with you to reach your IT Service Management goals.
Let’s work together to define a Service Delivery Roadmap and get the most out of your Service Management solution!
Foundational Principles in Service Management
AOS offers two premium options to fit your specific business needs. We will work with you to determine the best solution for your organization. Once your organization has made the decision to invest in service management, choosing and implementing the right platform is the first step to getting your business up and running.
There are five modules instrumental to your business. AOS works with clients to activate and build out each module to meet business objectives and needs.
- Customer Service
- Business Applications
AOS has the expertise to guide you with configurations tailored to your specific business needs. Once the modules are built, it’s time to start activating the features and functionality of each. This includes automated password resets, active directory integration, service cataloging, contextual collaboration, predictive analytics, and many more!
Save time and money by allowing AOS to support your application for you! With Virtual Admin, you’ll have technical experts familiar with YOUR environment that can offer ideas and recommendations on how to maximize technology, improve business processes, and improve staff efficiency.
It’s not necessary to add additional staff to support your Service Management Solution! AOS can complete your implementation and then support your changes going forward – as you need them. Get experienced technical support that knows your environment and is available exactly when you need it. Save money without paying for benefits, ongoing training sessions and conferences, going unsupported during vacations, paying recruiting fees, or interviewing multiple candidates.