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Service Management

Service Management IT

All organizations work to connect providers and requestors of their products and services. Many of these organizations struggle to provide consistent, efficient Service Management and Delivery due to using fragmented solutions to support these functions.

By consolidating these fragmented solutions into a single system of record, Service Delivery organizations are realizing tremendous value— driving down operational costs, and greatly improving visibility, reporting and service delivery metrics. In keeping with a 20+ year track record of providing Best-In-Class solutions to our clients, AOS has partnered with the industry leader, ServiceNow.

Organizational Benefits

  • Consolidation of systems
  • Automation of manual processes
  • Enables a self-service, consumerized user experience
  • Real time visibility into performance and costs
  • Enables service delivery improvements across the organization

ServiceNow Portfolio

ServiceNow is changing the way people work.

With a service orientation toward the processes that make up daily work life, ServiceNow helps the modern enterprise operate faster, and be more scalable than ever before. ServiceNow provides service management for every department in the enterprise, including IT, human resources, facilities, field service and more. ServiceNow delivers a “lights-out, light-speed” experience through our enterprise cloud– built to manage everything as a service.



AOS Capabilities

  • Full Portfolio Implementations
  • Implementation Health Check
  • Strategic Assessments & Roadmaps
  • Upgrades
  • Virtual Admin Support
  • Service Catalog / CMS
  • Integrations
  • CMDB, Asset Management
  • HR Case & Facilities Management
  • Customer Application Development
  • Orchestration
  • Automated Discovery
  • ServiceNow Express (for smaller organizations)
  • Secure Remote Support Solution
  • ....... and more!


  • Collaborative Project Approach
  • Solutions Tailored to Client Needs
  • Highly Experienced Practitioners
  • Long-Term Value
  • Broad Technical Expertise

Provide Real Time Visibility Into Issues, Activities and Performance


Executive Dashboard

Leverage the AOS Consulting Partner Network

  • ServiceNow
  • Bomgar
  • Cask
  • Nuvolo