Overview

AOS believes in providing a comprehensive network monitoring program. We know our clients desire to do more than detect a network incident or stop an attack in progress. The goal is to assure the availability of critical business services and protect organizational credibility.

AOS Managed Services provides for proactive monitoring 24x7x365 to improve operational management to our customers’ mission critical infrastructure. AOS does this by using top industry tools from a hardened Network Operations Center staffed by industry certified professionals.

The Managed Services Suite includes: NetCare—Network Monitoring, SecureCare— Security Monitoring, and TelCare—IP Telephony Monitoring. Each product is specifically focused to give you the most complete picture individually. Together these programs provide you with a full and accurate depiction of your business services.

NetCare Network Monitoring
NetCare Network Monitoring Service unites the business perspective provided by end-user experience monitoring and the component perspective provided by infrastructure management tools. This approach allows companies to view IT infrastructure performance and utilization from a business context, allowing the management team to prioritize issues based on a business impact. Capabilities Real-time monitoring from AOS 24x7x365 NOC, with customer portal into monitoring probe Alert notification based on pre-defined rule sets Problem Escalation Interface between LEC and ILEC Tier 1 troubleshooting of network related issues Customer access portal and reporting tools	Customer Benefits Minimize business impacting events Improved customer service Reduced total cost of ownership due to being proactive vs. reactive and reduced downtime Systems trend analysis and capacity planning

SecureCare Security Monitoring	Telcare Telephony Monitoring
SecureCare Security Monitoring uses a formal technique called threat modeling to design the initial setup of the monitoring approach. This model is tailored to the clients environment and identifies assets (protected resources), entry points to the network, who has access to what (trust levels), threats to the network, and, finally, existing vulnerabilities. The threat model allows security analysts to understand where the risks are and focus in on those areas of concern no matter how big or small. This model is a dynamic model that is improved upon each quarter. Capabilities Real-time monitoring of security events Alert notification based on pre-defined rule sets Customer access to standard reports Quarterly reviews and Vulnerability Scans (to include PCI) Customer Benefits Adhere to regulations and minimize legal liability Minimize business impacting events Brand and reputation protection from negative incidents Event correlation to reduce cost of time intensive remediation Real statistics and trends by which to make informed security policy decisions Quarterly vulnerability scan of external network to include PCI certified scans	Unlike generic tools that may monitor only the network or provide event-driven alerts and limited metrics, TelCare IPTelephony Monitoring Service is a specialized telephony management solution that gives you the information you need to ensure the highest possible call quality and reliability. Client IP Telephony Networks are monitored 24x7x365 from the AOS Operations Center. TelCare provides our clients with in-depth reports anytime via the customer portal. Capabilities Real-time monitoring of QoS and other call quality features Alert notification based on pre-defined rule sets Event Escalation Customer access to portal and standard reports Customer Benefits Reduces unscheduled downtime Improves call quality Mean Opinion Score (MOS) Improves capacity planning Improves decision capability through information Reduces diagnostic and resolution time

Overview

NetCare Network Monitoring

Capabilities

Customer Benefits

SecureCare Security Monitoring

Telcare Telephony Monitoring

Capabilities

Customer Benefits

Capabilities

Customer Benefits