In an effort to align our customers with technologies that fit their business needs and achieve strategic long-term results, Alexander Open Systems presents AOS FIVE (Foundational Infrastructure Visibility Engine).
FIVE represents a best-in-class collection of monitoring and management tools, providing problem isolation and issue resolution of infrastructure devices. These tools ensure that customer networks are operating as they were designed: providing optimal services to end users.
This innovative monitoring service provides invaluable availability, capacity planning, and performance metrics & reporting tools for IT management. FIVE helps customers ensure these key indicators are met for their most critical devices. Configurations of applicable infrastructure devices are archived on a regular basis, providing for rapid replacement in the event of hardware failure. FIVE customers receive automated alerts when preset thresholds are exceeded and Tier 1 analysis for recurring issues of problematic devices.
In addition to real-time analytics, historical metrics, reports, baseline, and trend analysis tools are extended to both employees of the AOS Operations Center and customer staff. Customers are granted direct access to the FIVE portal, as well as customized, real-time and historical ad-hoc reports. By leveraging additional AOS Sentry, Block or Hourly support agreements, these outputs may be extended to the AOS team of Systems Engineers, as a key component in troubleshooting complex infrastructure issues.
Why AOS Five
Foundational
- Real–time monitoring of critical infrastructure components: network, servers, and connectivity by a trained staff, 24/7/365.
- Proactive trending to identify and resolve issues before they impact your business.
- Valuable customer-accessible tools for identification of device issues, allowing for faster remediation.
Infrastructure
- Round-the-clock monitoring of critical metrics for your most crucial infrastructure devices and server nodes.
- Cisco Hardware and Software Warranty Backstop services available.
- Configuration Management, through archiving of applicable configurations nightly. Provides assurance that in the event of hardware failure or service impacting changes, devices can be restored to a previous, working state.
- Configurations are assessed for industry-standard best practices and IOS versions for known issues. Recommendations are made to proactively correct known issues and critical security vulnerabilities.
- Vendor Agnostic – Monitoring extends to other network infrastructure devices via industry-standard tools.
Visibility
- FIVE clients are provided portal access with real-time dashboard views of their network for problem resolution internal to the organization.
- Not just "Up/Down" – FIVE provides valuable information regarding resource utilization, categorization of network traffic and Quality of Service monitoring across complex networks. FIVE validates the end-user experience for time and delay-sensitive voice and video applications.
Engine
- AOS has chosen world-class commercial tools as the engine for FIVE, working together as a comprehensive solutions suite.
- Excellent ROI – For a fraction of the cost of an in-house solution, FIVE Clients are able to leverage AOS' investment in enterprise-grade tools, trained staff, and proactive monitoring.
- Periodic assessments on network and application environments ensure that FIVE clients make intelligent, cost-effective investments for future business planning through continual improvement methodologies.
- FIVE is an integral addition to the AOS business model, complementing both remote and on-site services provided through our talented team of AOS Systems Engineers and vendor relationships.
AOS FIVE Base Offering
- Proactive Monitoring
- Real Time Analytics
- Alert Notification & Tier 1 Troubleshooting
- Multi-Vendor Compatibility
- Configuration Management
- 24x7x365 Coverage
- Periodic Status Meetings
AOS FIVE Additional Options
- Cisco Warranty Maintenance with Tier 1 Troubleshooting
- Circuit Provider Escalation and Support
- AOS Remote or On-site Engineer Support (Sentry/Block/Hourly Agreement)
